Tuesday, September 19, 2023

Christensen Arms announces New Customer Experience Lead

Gunnison, Utah – (September 19, 2023) Christensen Arms, leader in precision firearms and carbon fiber barrels, proudly announces new leadership of its Customer Service team with the addition of Jimmy Durham as Director of Customer Experience, reaffirming the brand’s resolute dedication to delivering unparalleled excellence in all areas. Jimmy Durham represents years of strategic leadership of Customer Service teams, a forward-focused mindset, and an unwavering commitment to customer advocacy all underscored by a personal passion for precision shooting.

Christensen Arms' aspiration isn't merely to meet customer expectations but to create passionate raving fans. As Chairman & CEO Vic Keller puts it, "The moment you make a purchase, you are just beginning your experience with us—we are building firearms that will last for legacies and we build each product with this in mind. Our aim is to make every interaction, every point of contact, an extraordinary experience that goes far beyond what you anticipate."

With this vision firmly in place, the Customer Service team is a proud a cornerstone of the overall Christensen Arms experience. Jimmy Durham, Director of Customer Experience, emphasized, "The relationship between exceptional products and remarkable customer service is inextricable. As a brand synonymous with top-tier quality, Christensen Arms has taken that promise a step further. Our service must be a mirror reflection of the quality that defines our products, standing head and shoulders above all others."

Christensen Arms’ Customer Service team provides consumers with much more than standard service and sees each interaction as an opportunity to exceed expectations. Beyond a solution center, the Customer Service team is passionately dedicated to advocacy, personalized assistance, product guidance, and sharing the joy of the hunt and a life lived outdoors. A personal touch backed by dedicated professionalism makes every interaction with the Christensen Arms team a positive one and underscores the fact that Christensen Arms truly stands behind its products.

“We're not just in the business of selling rifles; we're in the business of delivering state-of-the-art technology, and world-class performance,” says Keller. “Accuracy isn't just an added feature in our rifles; it's the core principle embedded in every micro-inch of our design.”

The significant investments made throughout the customer service infrastructure, from both a personnel and a technology standpoint, underpin the overall experience with Christensen Arms, transforming customer satisfaction from a goal into a guarantee.

For more information about Christensen Arms and its unrivaled commitment to customer service, please visit www.christensenarms.com or follow them on Facebook and Instagram.

About Christensen Arms

Established in 1995, Christensen Arms is a pioneering force in the world of precision firearms and carbon fiber barrels. Based in Gunnison, Utah, the company has earned a reputation for pushing boundaries and redefining industry standards. With an unwavering commitment to innovation, quality, and exceptional craftsmanship, Christensen Arms delivers firearms that embody the perfect blend of art and science. From bolt action rifles to custom-grade components, each product is meticulously engineered to meet the demands of the most discerning shooters.

Media Contact:

Joel Harris


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