NAPLES, Fla. -- Cole Fine Guns and Gunsmithing, a leading premium firearms retailer, is looking for a technically knowledgeable and customer-focused Technical Services Coordinator to join the team. The ideal candidate will be able to ensure a streamlined and professional experience by supporting customers through guidance with part selection, evaluation of necessary service and assistance with order placement.

The Technical Services Coordinator is the first point of contact for customers seeking support with parts and service inquiries. This position involves responding to incoming phone calls, recommending appropriate part replacements and determining when issues require evaluation by the service team. The role also includes assisting customers with e-commerce orders and providing timely, accurate information on product availability and compatibility. This full-time position will be located in Naples, Florida.

Key Responsibilities:

Customer Communication & Technical Support:

·Answer incoming calls regarding firearm parts, function issues and technical questions

·Guide customers in identifying and selecting correct parts based on their firearm model and described issue

·Assess whether customer concerns can be resolved with parts or require referral to the service department

·Refer customers to the Service Coordinators when repair work or diagnosis is needed

Order Handling & E-Commerce Support:

·Take customer orders by phone and assist with online order placement

·Confirm part compatibility, availability and shipping details

·Ensure accurate entry of all orders into the order management system

·Communicate order updates, timelines and shipping information to customers

Internal Coordination & Documentation:

·Maintain clear records of customer interactions and service referrals

·Coordinate with the sales and service teams to ensure accurate information flow

·Stay informed on product inventory, pricing and technical specifications

Qualifications:

·High school diploma or equivalent required; technical knowledge of firearms strongly preferred

·Experience in firearms retail, gunsmithing or customer service involving technical products

·Strong understanding of shotgun and rifle components and common service needs

·Excellent verbal communication skills and phone etiquette

·Organized, detail-oriented and able to manage multiple tasks efficiently

·Proficient with Point of Sale systems and Microsoft Office Suite

·Must meet all legal requirements for handling firearms and pass a background check

Interested applicants should submit a resume and brief cover letter explaining interest in the position to Careers@colegun.com. Please include “Technical Services Coordinator Application” and preferred work location in the subject line. Applicants can also submit a resume here on the NSSF Job Site.

About Cole Gunsmithing

Established in 1985, Cole Fine Guns & Gunsmithing is a family-owned and operated business serving shotgun professionals and enthusiasts across the United States and beyond. With a storied expertise in European shotguns, Cole has become a certified service center as well as a certified warranty center for multiple premium shotgun manufacturers. Cole’s team consists of some of the most experienced gunsmiths in the country, and their inventory of exclusive shotguns and parts is one of the largest and most diverse in the nation. Learn more at www.colegun.com.