West Henrietta, NY - The Outdoor Group announces today that Katie Bates-Jipson has been promoted to the position of Customer Experience Manager. In her role, Katie will be responsible for improving the overall customer experience and fostering an engaged customer base.
“I’m thrilled to help grow the customer experience offered here at The Outdoor Group,” Jipson said. “I’m looking forward to strengthening the customer service team and providing the best service to our customers, dealers and distributors all over the world.”
Jipson has been with The Outdoor Group for six-plus years. While working as customer service representative she was also responsible for shipping orders, building and assembling Solid and SlickTrick broadheads and assisting with accounting, shipping, receiving and assembly. This added-value experience has been instrumental in Katie’s extensive knowledge of all TOG brands and her leadership skills within the company.
“Katie is an incredible example of what customer service should be,” said Christian Costa, vice president of Marketing for The Outdoor Group. “Katie leads from the front and has been leading by example for years. I’m proud to be working with her to continue to drive customer experience to world class levels for all brands under The Outdoor Group umbrella.”
In her role, Katie oversees the customer service team, including providing order entry, order updates, and technical support for all of the nine brands under The Outdoor Group umbrella. The Outdoor Group provides U.S.-based, live customer phone support from 8:00 AM – 8:00 PM Eastern time from its headquarters in West Henrietta, New York.
ABOUT THE OUTDOOR GROUP
Established in 2012 and headquartered in Henrietta, New York, The Outdoor Group is parent company to the premier brands of Elite Archery, Duel Game Calls, Scott Archery, Custom Bow Equipment, Winner’s Choice Custom Bowstrings, Slick Trick Broadheads, Solid Broadheads, CAMX Crossbows, and Lynch Mob Calls.
News Media: For more information, contact Christian Costa at ccosta@togllc.com