Title: Customer Service/Sales Support Specialist Reports to: President

FLSA: Exempt Department: Sales

Primary Function:

The goal of this position is to provide a customer experience that exceeds the expectations of current and potential customers – giving them and their build the personal attention they deserve so that they can have a rifle they are proud of for years to come – while working with the entire team to meet/exceed company sales goals. Including but not limited to customer service, order entry, and sale support.

Position Responsibilities include (but not limited to):

• Assist customers in person, by phone or email. Helping them with questions, concerns, and placing orders. This position would also encompass inside sales by helping a customer price and build a custom rifle to their specs or even a custom stock.
• Build sustainable relationships of trust through open and interactive communication
• Open and maintain dealer accounts by recording account information, keeping record of customer interactions and necessary files such as dealer applications, FFL certificates, credit applications, etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain current account records and vendor terms, contacting customers for payment if/when necessary
• Assist with placement of orders, and process payments refunds, exchanges, or cancellations
• Manage large amounts of incoming calls, text messages to company phone, and emails
• Assist in /provide backup for final invoicing/product shipments, FFL transfers and log books
• Help maintain accurate inventory of retail store

• Other duties as assigned

Skills:

• Ability to read situation and respond accordingly
• Interpersonal communication skills a must
• Superior organization skills
• Ability to multi-task, prioritize, manage time effectively and adapt to changing priorities
• Proficient with Google suite and Microsoft Office
• Proficient writing skills

Qualifications:

• High school diploma or equivalent required, college degree preferred
• 2 years minimum experience in account management/customer service
• Knowledge/interest in the hunting/outdoor/shooting sports industry is preferred
• Familiarity with CRM such as Hubspot, Salesforce, etc. preferred, but not required
• Must possess current and valid driving record with clear history for the past three years
• Must pass drug test and 100% clean background check

Physical Requirements:

• Extended periods of sitting and/or walking (33% - 75% of time)
• Stooping, bending, twisting, leaning (10% - 25% of time)
• Lifting of 25-50 lbs. occasionally (0% - 33% of time)

Work Environment:

• Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties
• Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory

Compensation:

Salary based on experience

Medical, dental, vision

401k

Corporate profit sharing

To apply: submit your cover letter and resume to careers@horizonfirearms.com Please include your name and Customer Service and Sales Support in the subject line.